Frequently Asked Questions

If you purchased the standard package, then yes, please vacuum prior to us getting there.If you purchased the platinum package, then no, we will do that for you.
From the time we pull into the driveway to the time we leave, is usually around 15 minutes per room or seat.
E.g., a 3-seater couch or 3 rooms would generally take around 45 minutes
You can pay securely online through the website via your credit card or PayPal account. Just press the orange “Instant Online Quote/Book Now” button and follow the prompts.
In most cases it will take 2 – 4 hours for your carpet, upholstery or mattress to dry. If you are concerned about drying times then speak to the technician when he is there and he will do what he can to get it dry as quickly as possible.
Putting furniture on wet carpet has the potential to cause staining and our insurance company also doesn’t like us moving furniture. So, as a general rule we don’t move furniture. However, if you have a medical reason we may possibly help move a few of the smaller items like bedside tables etc. Just give us a call and discuss it with us before we come out.


Select the date and time you’d like your professional to show up.


A certified cleaner comes over and cleans your place.


Sit back and relax. Enjoy your clean home!